We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return. All Shoes are 7-Days. All Wigs are Final Sale. We do not accept non-defective remorse returns. All Returns MUST be approved  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (Order Number).

To start a return, you can contact us at Returns@nrdr.co. In the title of your email please type RETURN and your order number. Please note that return address will be provided once the return is approved. Returns that do not have an order number will not be assisted as we rely on this to make sure all returns meet the return criteria. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Returns@nrdr.co.

Return shipping information can be found on the Shipping Policy Page. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Embroidered or Printed products cannot be returned for a refund. We do allow exchanges for a different size the within same item(s) or replacement for defective items. If an item is discontinued you will be refunded via Gift Card. 

Unfortunately, we cannot accept returns on Final Sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days from approval notification. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Returns@nrdr.co